Further Update: 72 Hours After Last Call
On Monday, I spoke to DirecTV's Office of the President and ran into an account manager, who, as everyone did, apologized to me for the shoddy treatment they received and then, when I asked her to read the blog entry which of course catalogs this whole sordid affair, she said:
- They have only restricted access to the Internet so they can't go to the blog
- They have no email address I can send anything to
- So the only thing I could do is print out the blog and fax it to them.
What, of course, is astonishing, is that this is the President's Team - the high end troubleshooters who are directly accountable to the Office of the President at DirecTV. There is no inbound access to these people except fax and phone and they aren't trusted enough to surf the web.
I asked to speak to a supervisor.
This was Monday morning at about 9:30 PST or so.
They said that a supervisor from the President's team would call me back between 24 & 48 hours.
I gave them my cell phone and office phone to call.
Its now just short (4 hours) of 72 hours.
And I'm waiting for that call....
Comcast and other cable companies got the Major League Baseball package last night.
Just a thought right now.