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« Reality Bites - Sometimes Hard, Sometimes Smart | Main | Hey! This Social Networking Thing Is Great F---ing S**t! »

October 19, 2007

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Chris Bucholtz

Someone with another opinion (http://www.business-software.com/crm/crmbuzz/2007/10/22/what-every-sales-person-could-learn-from-the-yankees/#more-130) seems to think just the opposite. However, I'm with you on this one, Paul, and I'll even drag it back on topic: if the Yankees were truly concerned with their customers and their customers' experiences, Torre would be planning to don the pinstripes again come February. The problem is the management has expectations that are unrealistic and based on a faulty metric. You can't win every year. That actually would wreck the business ecosystem for the Yankees. The Braves' declining attendance even as they continued to win their division year after year is evidence of this. The Yankees' big problem may be that the experience their owner wants for himself and the experience their fans want are radically different.

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