Take a look at this. Go all the way to the bottom and note, under the "Inputs & Outputs" that there is an entry entitled "ILink Interface: Yes (mini)
Guess what? It ain't there. There is no iLink interface for the Sony HDR-SR10. One of the reasons that I bought this camera was more my ability to hook it up through firewire, though that wasn't my primary reason. I could have bought a Canon or Panasonic but Sony makes great hardware.
I asked the customer service dept to help me and they said sorry about that its not there. So I sent another email - then beyond USB treatment as a hard drive, what can I do to make this a web streaming video source. They sent me a generic link. I sent another email back saying that's a generic link, how do I do the USB streaming that you're talking about in the generic link knowledgebase entry with my particular video camera?
Their response? You can't with that camera. You'll have to do the composite video streaming through an A/V link. I said that my 8800GT graphics card doesn't have that connection nor does my PC. "Take it up with the manufacturer." I told them to remove their misleading specification. As of this morning, several days later, its still up. I'm going to go after this misbegotten company who treats their customers like they are hardware - actually worse. I'm really tired of them. Watch CRM at the Speed of Light 4th edition and listen to the new version of Experience on the Edge that will be up late today or tomorrow morning. Plus listen to the opening of my webinar on CRM Trends that I'm giving in a few hours. Then just keep track.
Actually, in CRM at the Speed of Light 4th edition, there is an appendix with best of, worst of lists. Guess what company is the leading candidate for the company with the worst attitude toward customers? Though the surveys I run or the evidence I gather may change that. Right now, Howard Stringer and his minyons sit at the bottom of the canyon with no rescue in site.
I'm tired of all the first and second hand stories I hear on how they treat customers and I'm tired of the way they have historically proven that by treating me the way I hear they treat customers. That means, firsthand evidence.
I'm just tired of Sony's attitude.
And done with it.