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« Another Day, Another CRMSOL4 Excerpt | Main | Yet another Excerpt: Chapter 2 CRM at the Speed of Light, 4th Edition »

July 15, 2008

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Comments

Alicia Wu

I had the opportunity to attend the VRM workshop which I found extremely interesting. VRM is a new radical marketplace for individuals and vendors. There is a huge opportunity to build tools for individuals that enable users to participate in VRM interactions but this requires major changes for companies. If implemented correctly with CRM, VRM could potentially be a win-win for both individuals and vendors.

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