Hey everyone, this is a DO IT NOW!! Blog posting. The Project VRM meeting is being streamed live from U-Stream. This is an important trend that represents the customer side of the CRM 2.0 equation. CRM 2.0 is the response to what VRM represents. It is a project run at Harvard and it is something I'm an ardent student and supporter of. Lots to go on this. Here's the stream.
If you prefer it on the site, click here on this link.
WATCH IT!! REALLY!