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« I KNOW This is the Cheap Way Out: Chapter 9: CRM at the Speed of Light, 4th Edition | Main | Feels Kinda Loyal, Doesn't He? »

January 22, 2009


Coursework help

yes Paul.. you are right man..

Hari Saravanan

Paul, Thanks for making it to the loyalty summit in India. We had an wonderful opportunity to discuss with you and share your thoughts, in live. Take care of your still-recovering leg and wishing you a pleasnat trip back to US.

Sandesh Bhat

Great Post


Paul G.

That part isn't that unusual actually - even in bad circumstances. He ran for President. Now he presides over the machinery of government and is the #1 citizen in the American political system. What is important is that this is the first presidency that has the voice of the population identified and organized in a way that can be moved to action. Plus the good will that will drive it - for now. IF the message is a true one (and I believe it is), he'll be engaging citizens at an unprecedented (in the U.S.) level to help shape and define not only the way out of a bad economy but policies that will drive the country for many years. But since we're a republic, he'll hear the voices, solicit the advice, provide the means to engage more deeply and then he'll make decisions based on the delicate balance between the will of the people (crowdsourcing so to speak) and what he thinks is for the good of the country - which might or might not be congruent. What makes this unique is the organization that allows the voice of the American people to be heard in a way they never have been - coming into the administration during its first days. That's amazing. How its dealt with is not an easy issue. Because the shift in emphasis is not linear - its non-linear. From marketing to constituent services is a radical change. I just hope that the administration can handle it. I'm doing as much as I can to help it along (lots in the works on that front to announce in late February I would guess).

Guido Oswald

It is interesting to see that the conversation has shifted from being focused on Obama to now being widened to the whole "administration".
Maybe it was a good strategy to start with with a (virtual) conversation to and about one person, to get people involved. But now - to avoid losing credibility - it is a good thing to admit that a US president cannot talk (or follow) 144,000 individuals on twitter or any other Web 2.0 community.
I am very enlightened to see that the election campaign has created a community that is now cultivated to contribute to the public welfare... let's hope we can copy this in Germany some day.


Kevin Richardson


Great thought and one I've wondered about lots the last few days. The meat of online collaboration is transparency from beginning to end. Said another way, Obama's use of Web 2.0 technology will fly or fail ultimately on what change occurs as a result of the collaboration.

I am curious to see how this unfolds. If done so correctly, it could be a chance for government to show industry how to lead.


Paul , I suspect that the radical difference will be that the second party to the interaction will not be a focused and driven election organization, but an entrenched and disenfranchised public administration. The question will thus become not of mobilizing public / community organizers, but of connecting these to the actual wheels of administration. It is usually the "Middle & the Law" that get in the way of this type of thing.

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