Most comprehensive, longest show to date (This runs like the three editions of my book - first one was 360 pages, second 480 pages, third 671 pages) But because there's so much material. News and commentary covers
- the Oracle acquisition of Telephony@work as part of their enterprise rollup strategy and why they are doing it
- the rollout of Google's Spreadsheet and their drive into the enterprise - what it means for the CRM industry and my concerns about Googles possible confusion about the meaning of "omnipresent" and "omniscient."
- The consumerization of the Blackberry
- Finally, the absolute must sites Springwise and their sister site Trendwatching
Additionally, Dennis Pombriant does his usual sterling job in assessing the latest trends in the OnDemand market; I savage Home Depot for their entirely customer unfriendly policies and there is a great interview with Pat Bakey, SAP's Senior Vice President of CRM for the Americas that will give you a good idea what SAP is thinking and planning for the present and the future.
The music is the same as the last two. Let me know if you like the music, and the content and either email me or call me.
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